Radio Button values in conditional logic

Anthony Pugliese

Hi All

can't for the life of me work out what is wrong with my automation and i am sure its simple

I have a form that has a radio button selection

- Option 1

- Option 2

 

this field isn't connected to a jira field and therefore i have given it a field key as RequestType

when i try to use this in an automation with logic, i cannot seem to get the values working

in the automation i have an IF/ELSE logic whereby

{{forms.RequestType.label}} equals Option 1 (have tried as "Option 1", "Option_1")
then send email with specific description

else, send an email with different description

any help would be appreciated on what the true output should be

Trudy P Claspill

Hello @Anthony Pugliese 

Can you confirm this related to a form in a Service Space? Is it Team-managed or Company-managed?

Sometimes unexpected rule results have to do with the context of a step. Can you provide us with screen images that show us your entire rule?

Is the rule using the Forms Submitted trigger? That is a prerequisite to using the {{forms}} smart value to access the fields in the form. If not the you have to use a different method, as described in this documentation.

https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/

What result are you getting when the radio button is set to Option 1 vs. Option 2?

Have you tried adding a Log action directly before the IF block to print into the rule log the same smart value you're trying to use in the comparison?