Jira service management access [URGENT]

Question

Hi Team,

For Service Collection Premium ,we are getting a warning symbol stating "This Jira Service Management is currently unavailable. Contact us at support.atlassian.com for help."

Can you please help us in understanding why we are not able to access this even though its a paid instance.

Please consider this as a urgent request.

John Funk · Answer

Hi Rohit,

You should do as the message guides and contact Atlassian support at the link provided in the message.

Marc -Devoteam- · Answer

Hi @Rohit Kumar Singh

Could be a bill is not paid, contact Atlassian Support

On the community we are users like you, we don't have insight in application access, billing related topics on instances.