nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Knowledgebase keeps loading indefiniatly

Diana Cohen_6lsc08

For most of the tickets the knowledgebase keeps loading and i am not sure how to stop it. It happens to all of the users in the space.

Is there a way to stop it from loading?
The knowledgebase is under the Details box.

Rovo asked me to collapse the details box but i need it to check other details so this isn't a good solution for me, so he wasn't very helpful.

Any idea on how to solve the issue?

Accepted answers

Marc -Devoteam-

Hi @Diana Cohen

Do you have Confluence?

Do you have a Space linked to your JSM space?

Did you trail Confluence and now your trail ended and you didn't switch it to a free plan?
Check in Atlassian Administration

Can you try an incognito window or other browser, is the behaviour the same?

All comments

Marc -Devoteam-

Hi @Diana Cohen

Do you have Confluence?

Do you have a Space linked to your JSM space?

Did you trail Confluence and now your trail ended and you didn't switch it to a free plan?
Check in Atlassian Administration

Can you try an incognito window or other browser, is the behaviour the same?

Diana Cohen_6lsc08

It happens in incognito as well.
We do have Confluence with standard plan.

I managed to fix the issue.
It looked like not all our spaces in Jira had been configured with a Confluence 's KB space.

Thank you!

Marc -Devoteam-

Hi @Diana Cohen

If my answer helped you solve you question, please accept it.

This might help other community members as well.

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