Jira Cloud Deactivated - Unable to Reactivate or Downgrade

Question

Hi Atlassian Support,

My Jira Cloud site *[site URL removed]* is currently deactivated and stuck on a Premium plan.

I originally used the Free plan, but now it shows Premium and is inactive. When I try to reactivate, I get a “Something went wrong” error.

Additionally, I am unable to contact support through the portal, as it redirects me to help articles without allowing me to submit a request.

I would like to:

* Restore access to my Jira

* Downgrade to the Free plan

* Resolve the reactivation issue

Please assist in restoring my account.

Thanks,
Velan

velan_0ziwpt · Answer

Hi, turdy. thanks for letting me

Trudy P Claspill · Answer

Hello @velan

No I cannot help you reactivate your subscription. I am not a member of Atlassian's support team. I am just a customer of Atlassian, like you. I don't have access to any customer's subscriptions besides my own.

You need to file a request through the page link I provided to get help from Atlassian support members.

velan_0ziwpt · Answer

HI tobi, i hope you're doing well 
thanks for letting me know