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Unable to access Confluence by all team members

Diya Pandey

We are doing the capstone and have an issue regarding accessing the confluence workspace. it looks like someone signed up and paid for a premium account, and it has now expired. Accessing confluence space is important for us as it recently stopped working and we have all our documentation. does someone know the email or something that I can reach out for Atlassian support to regain access, we dont know who the admin for that is as the project started 2 years ago

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Mikael Sandberg

I have notified the Atlassian support team that is on here, they should be reaching out to you within 2 business days.

Tinker Fadoua

@Diya Pandey are you still having the problem?

Diya Pandey

Yes

Arkadiusz Wroblewski

Hello @Diya Pandey

@Mikael Sandberg flagged your post to support, so please wait patiently and don't open any further Q&A related to same topic in meantime.

Jessica

Hi @Diya Pandey

Checking the site you added to the details visible to us only, the site sk*******ne.atlassian.net seems to be active and running, and there are no records for plan switch or data deletion, so the site should be accessible.

Are you running into a specific error when trying to get into this site?

I checked other sites where you had access, it seems there is a site called sk*********ye.atlassian.net which is currently deactivated.

That said, could you confirm if the issue is happening with the first site mentioned or the second one?

If there is a specific error accessing the content, please let us know.

If this is related to the second site, the site could be reactivated since it wasn't deleted yet, but that would need the approval from your site/org admin.

If that is the case, please ask them to raise a request on your behalf on this link, where our billing and licensing team can reactivate the site, with the org admin request.

Regards,
Jessica

Diya Pandey

Hi Jessica, yes it’s the second one. Our team is doing the capstone with the org and it started few years ago, both previous team and our sponsor doesn’t know who the admin is so atlassian support team is our only option to reactivate it, it has been more than 3 weeks so it has cause difficulty in more project progress as all documentation are in there. Let me know if I can provide more details

Jessica

Thanks @Diya Pandey

Since this is a public forum, I'd suggest avoid sharing sensitive information here about your site or admins.

In that case, are you able to open a request with us at https://www.atlassian.com/company/contact/purchasing-licensing#/ entering the site url link for the deactivated site?

From there, our billing and licensing team should be able to validate the next steps to help you with the site reactivation and see if they can share the org admin information if further approval is needed.

Regards,
Jessica

Diya Pandey

for some reason it still says

This doesn't look like a valid URL, SEN, EN, or invoice. Please review the help links and edit this value.

Click here to type a value and I cant submit request

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