My draft content disappeared

Question

Here is a ticket that matches what I am currently experiencing: https://jira.atlassian.com/browse/CONFCLOUD-76691

I had 2 draft articles that were not yet published. They had titles and one has existed for a couple of weeks. The other unpublished page was created today.

The content disappeared from the older page, but the title remained. The newer unpublished page disappeared completely and was no longer listed on the Page Tree.

Also, I seem to be unable to open a ticket for Confluence in Jira. It does not list Confluence as an option when I select Create in Jira.

Trudy P Claspill · Accepted Answer

Hello @lchidester

In what Jira instance are you trying to open a "ticket"?

You referenced an existing Closed Bug in Atlassian's own Jira instance. That system is not Atlassian's system for customers to report problems. If you want to report that you are still experiencing the problem specified as Fixed then you need to open a customer support case through

https://support.atlassian.com/contact/#/

Arkadiusz Wroblewski · Accepted Answer

Hello @lchidester

I agree with Trudy here.

Drafts don’t usually disappear without one of the following happening: the page was published, deleted (and moved to space trash), or you’re viewing a different space/session.

If it’s not in any of those locations, Atlassian Support would be the next step to confirm whether anything can be recovered.