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Is there a setting I can change to make image previews show in my tickets the first time it loads?

Crystal Miller_itnbsg

When opening an existing ticket, often the previews of the images attached to the ticket do not load. Refreshing the tab brings up the previews about 2/3 of the time, but I would like them to load initially 100% of the time.

Accepted answers

Tomislav Tobijas

Hi @Crystal Miller ,

Just to add on what Gor said, there's a reported bug related to this behavior: JRACLOUD-96330: Attachments on a work item are intermittently not rendered

I've been experiencing the same thing from time to time 🫤

Cheers,
Tobi

All comments

Gor Greyan

Hi @Crystal Miller

Thanks for the question.

This usually isn’t expected behavior, as attachment previews in Jira should load consistently. When previews fail to load and then appear after a refresh, it’s often related to caching, browser behavior, or network conditions rather than the attachments themselves.

A few things you can check:

Try opening the ticket in an incognito mode or a different browser to rule out browser cache or extensions interfering.
Clear your browser cache and cookies, as cache can prevent previews from rendering properly.
Disable any browser extensions that might block content loading.
Check if the issue happens on a specific network/VPN, as proxies or security layers can sometimes block image requests.

Tomislav Tobijas

Hi @Crystal Miller ,

Just to add on what Gor said, there's a reported bug related to this behavior: JRACLOUD-96330: Attachments on a work item are intermittently not rendered

I've been experiencing the same thing from time to time 🫤

Cheers,
Tobi

Crystal Miller_itnbsg

Thank you so much for your response @Tomislav Tobijas

Crystal Miller_itnbsg

@Gor Greyan I appreciate your response. We have tried all of these things, and it still persists.

Gor Greyan

Dear @Crystal Miller

No problem, glad that @Tomislav Tobijas provided the ticket link, where the issue is reported.

Have a good day

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