Report on what API is creating tickets?

Jeremy Wood

My company has recently setup a marketplace app that allows us to cerate tickets from Microsoft teams. We would like to be able to see how many tickets are being created using this new app to help us measure the adoption rate. 

 

These tickets have the tag "request-channel-type = API". But the problem is we also have other API's that are used to create tickets within our environment. 

The app developer showed me that i can see a ticket was created by the app using the below API. 

Does anyone have any ideas on how i might be able to take this and create a report that shows me tickets with this value?

 

<Site-URL>/rest/api/2/issue/<Issue-Key>/properties/request.channel.type

Trudy P Claspill

Hello @Jeremy Wood 

Do you need to be able to present the report within the Jira UI?

If so, you could create a custom field to document which API created the issue, and have the API set the value as it creates the issue.

If you don't want to build that into the API itself, and the type:team-portal is enough granularity, then you could set up an Automation Rule to execute the API call you showed above, and have the Automation Rule set a custom field (or add a Label) to denote the source API.