nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue with request type field in an integration

Marika Sara Testa

Hi, we're trying to create a request in JSM Cloud from an external ITSM tool through REST API but we don't know how to send the Request Type because it's a locked field.

The only workaround we found out is to firstly create an empty issue inside the JSM project and then, with a PUT send the request type ID.

Is this the only way to achieve the integration?

Accepted answers

Christopher Yen

Hi @Marika Sara Testa

It should be possible but I believe you have to use the Jira Service Management Cloud REST API 'request' endpoint: /rest/servicedeskapi/request

Here is a KB article with more information
https://support.atlassian.com/jira/kb/set-the-request-type-when-creating-an-issue-using-rest-api-in-jsm-cloud/

All comments

Christopher Yen

Hi @Marika Sara Testa

It should be possible but I believe you have to use the Jira Service Management Cloud REST API 'request' endpoint: /rest/servicedeskapi/request

Here is a KB article with more information
https://support.atlassian.com/jira/kb/set-the-request-type-when-creating-an-issue-using-rest-api-in-jsm-cloud/

Trudy P Claspill

Hello @Marika Sara Testa

Welcome to the Atlassian community.

Are you working with a Company-managed or Team-managed Service project?

I ask because TM Service projects don't use the Request Type field.

Marika Sara Testa

Hi @Trudy P Claspill , it's a Company-managed Service project

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management