Whats the purpose of landing pages?

Question

Hello Atlassian community,

While working on updating our help center i came across the ability to create a Landing Page. But i cant think of what the benefit of this would be. At lease not when i can create a knowledge article in confluence and give the URL to that instead. I suppose maybe if you didn't have confluence it could be beneficial.

So I'm curious, does anyone actually use this? And if so, how?

Jeremy Wood · Answer

Thank you. This answer makes the most sense to me. 
But i think im still missing something.

When i go to create/edit a landing page i can only add Rich Text sections. I dent see a way to add Request types or any other options to the landing page.

If it really is just Rich Text only then i still don't see how this is any different then creating a knowledge document in confluence with the exact same rich text body.

Gunjan Kumar_xl3r1p · Answer

Hi @Jeremy Wood

It brings important links, requests, and information together so users can quickly find what they need without getting confused.

Confluence articles are great for detailed information, but a Landing Page helps guide users in the right direction. It acts like a starting point that makes the whole help center easier and more user-friendly.

Arkadiusz Wroblewski · Answer

Hello @Jeremy Wood

Landing pages are basically there to guide users instead of just showing them a list of portals or request types.

You can use them to bring together things like forms, knowledge base articles, and links into one place and structure it around a topic (e.g. HR, onboarding, IT access).

So instead of users guessing where to go, you give them a clear entry point with everything they need.