In our org we have some request types with approvals. When a user raises any ticket, we should add the approver group manually every time. So require any solution to automate the approval group add default.
Hi @Abilash
In the Request type, add the related field.
Then set to field to hidden, this requires you to set a default for the field, provide the required default.
Hi @Marc -Devoteam- ,Thanks for the reply. Here the user who rise ticket doesn't know which approver group to be added to, so we want to do by automation. Tried this solution, and it's not working .
On my suggest the user doesn't have to choose, please read.
On a request type, add the approvers field, set the approvers field to hidden. On doing this action the field is required to have a default value set.
Set this value to the group where the members are who need to approve such a request.
If you use a Company managed project template, you can see this option on a field "Use a preset value and hide from portal"
Or are you using a Team managed project template, then you only option is automation, based on your automation, you need to add a Re=fetch work item action after setting to Component, otherwise the condition based on the component isn't in awareness of the issue yet.
Hi Marc,
I checked the settings you provided. It seems to be working for some request types, but for others, it is still prompting us to manually add the approver group.
Could you please take a look and let me know what might be causing this inconsistency?
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