Displaying an alternative name for a managed user account

Carey Fruitman

We sync our Atlassian Cloud accounts from our EntraID idp as managed accounts I have a user whose first name is William in EntraID so he appears as "William ______" in JSM. He would like his name in JSM to appear as "Bill _____", but doesn't want any changes to his user account in EntraID. In JSM, I understand that you can't change those details in a managed account.

Nonetheless, is there any way to do that?

If not, can we add this as a feature request?

Thanks,

Carey

Christopher Yen

Hi @Carey Fruitman ,

I believe if it's managed it needs to be changed from the top down as EntraID would be the source of truth for profile attributes