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Automation Error

Ömer Gündüz

Hi Experts,

I am trying to configure an automation in a Data Center environment. However, even though it is within the project scope and I have kept the conditions quite simple, the automation is not being triggered. Additionally, there are no entries appearing in the audit log.

I have tried using different triggers such as create, transition, update, and value changed, but none of them are firing.

What could be the reason for this issue? Do you have any suggestions?

Regards

Accepted answers

All comments

Enric Font_9rmi2h

Dear @Ömer Gündüz

Has the actor of the rule permissions on that project?

This is the only automation rule not working?

Marc -Devoteam-

Hi @Ömer Gündüz

It seems the actor of the rule has no access on the project.

Arkadiusz Wroblewski

Hello @Ömer Gündüz

if there is no audit log entry at all, then I would look first at the trigger side, not at the conditions.

In Automation for Jira DC, no audit entry usually means the rule never picked up the event in the first place. So I would first verify that the rule is enabled and then check whether the Jira event you expect is actually being fired for create / update / transition in that workflow.

The actor permissions are still worth checking too, but from your description the bigger clue is the completely empty audit log. That points more to trigger/event handling than to a later rule step failing.

Ömer Gündüz

@Enric Font, it appears that the owner of the automation rule has permission to access the project.Even if I assign a system administrator, it still doesn't trigger

Ömer Gündüz

Even though I set the rule's actor to the system administrator, the rule still isn't working. @Marc -Devoteam-

Enric Font_9rmi2h

Dear @Ömer Gündüz

A system administrator may not have access to a specific project as a user

Ömer Gündüz

Hello @Arkadiusz Wroblewski

The rule is active, and when I validate the JQL condition using the “Validate Query” option, it returns issues. However, despite this, the rule does not run and does not trigger under any circumstances.

Even when I remove all conditions and leave only a simple log action, it still does not trigger. At this point, I’m unable to determine how to resolve the issue.