For Service Request With Validation, our users have to fill in the email address of their approver (or select them from the list), who then gets an email with Approve or Decline button. The moment they click Decline, the ticket immediately transitions to Declined status. But I would need them to force them to provide a reason for declining.
I tried showing an input screen with a custom paragraph field "Decline reason" on the transition, and a validation that this field is not empty. But unfortunately this screen does not appear when they click the button and the transition occurs nonetheless.
Does anyone know any method to set this up correctly? Not necessarily via this exact construction, but any way to enforce a reason to decline.
