Whenever tickets from Azure alert automated through APIs with assignee groups assigned, when comes to Jira, users inside the assignee groups are not getting email notifications
@Saji Sasi
Welcome to the community. Have to try to add your Assignment Group to your JSM project's notification scheme for Issue Createc event?
I assumed that your "assignee group" is defined in the JSM site..
Here is an excellent reference on using group-based Assignment Group -
https://community.atlassian.com/forums/Jira-Service-Management-articles/Unlock-more-value-of-your-ITSM-processes-with-group-based/ba-p/2217395
Hope this helps.
Best, Joseph Chung Yin
Assignment groups have been added, but whenever alerts come from Azure to Jira, default assignee groups which already assigned in Azure, This assignee groups not getting emails notifications. Hope u got what I'm trying to say.
Hi Saji,
If you are open to solving your problem with a third-party app, our Notification Assistant would probably be a good fit for your use case.
It allows you to create fully customizable notification schemes and templates, setting recipients based on groups, users, custom fields, and even hardcoded emails.
Feel free to reach out.
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