In our Org,we have tickets with start date and end dates,so our requirement is to get the notification of ticket end date before 48hr,so it is possible to get the notification .
you can totally do this using a Scheduled trigger in Jira Automation.
Instead of waiting for an update, Jira will just scan your tickets every morning to see what's due.
here’s the setup:
Trigger: Set it to Scheduled (e.g., every day at 8:00 AM).
JQL Filter: Use this to find the right tickets: "End date" >= 47h AND "End date" <= 49h AND statusCategory != Done(This ensures you catch everything hitting that 48h mark without spamming finished tasks).
Action: Add a Send email or Slack notification action. You can use "Smart Values" like {{issue.key}}
Hello @Abilash
That is possible with Automation.
For this use case, I would use a Scheduled rule that checks tickets whose End date is coming up in the next 48 hours, and then sends the notification before the deadline.
So the approach is basically: run the rule on a schedule, filter the relevant requests with JQL, and then send the email or other notification action.
That's pretty much standard use case.
Hi @Abilash ,
@Piotr Smialek provided a great solution. The only thing I would add is to have an action to comment in the ticket to remind the user that there's 48hrs left before the due date and to please follow up. Once you @at mention the assignee, they will also get an notification as well. This help to put a note in the email and notified the ticket owner.
Hi ,Thanks for the reply.can be done for a particular service request? while doing getting this error and used JQL : project = "YourProjectKey" AND issuetype = "Service Request" AND endDate >= startOfDay(+2d) AND endDate < startOfDay(+3d)....please help me on this.
try this: "End date" >= 47h AND "End date" <= 49h AND statusCategory != Done
after changing also getting same error
Hi @Abilash
Great question! The scheduled trigger approach mentioned above works, but there's a more robust solution.
Notification Assistant for Jira has built-in support for service request lifecycle notifications, including task completion events.
You can: Set up automatic emails when service requests hit their end date - Configure 48h/24h advance warnings before task deadlines- Use smart values like {{issue.key}} and custom templates for branded notifications
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