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Reactivate my URL passed the 15 days delay

E-CLOSION Emilie Giré

My site e-closion.atlassian.net has been deactivated and I'm past the 15-day window. I cannot submit a support ticket because the form doesn't recognize my URL or EN number.

I understand the data may be lost, but I would like to at least restore the organization and recover the URL (e-closion.atlassian.net) so I can recreate my Jira site. Currently, when I try to create a new site with the same URL, I get an error saying the URL is already taken.

The subscription still appears in my admin.atlassian.com/billing under the Inactive tab.

Can someone from the Atlassian team create a support case on my behalf?

Accepted answers

Shalini Pradhan

Hello @E-CLOSION Emilie Giré ,

Good day! Welcome to Atlassian Community

I would like to inform you that the team has reactivated the products under the cloud site e-closion.atlassian.net, but please note, that all data was deleted due to inactivity. The products will behave as new subscriptions. At this point data will not be recovered.

Thank you

All comments

Matteo Vecchiato

Hi @E-CLOSION Emilie Giré ,

Thank you for your post. This is the community, but I reported this case to Atlassian support.

Hope it helps

Tomislav Tobijas

Hi @E-CLOSION Emilie Giré ,

On top of what Matteo said (someone should reach out through here), you should be able to raise a request (without URL or EN) through here: Atlassian Support: Pricing, Billing & Licensing

Cheers,
Tobi

Shalini Pradhan

Hello @E-CLOSION Emilie Giré ,

Good day! Welcome to Atlassian Community

Thank you

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