Hi,
I have two custom fields of type Paragraph (supports rich text) in Jira Cloud. One was created a long time ago and works correctly — it shows the full rich text toolbar (bold, bullets, links, etc.). The second one was created a few days ago with the exact same field type, but it only shows a plain text editor with no toolbar.
My setup:
- Jira Cloud, Company-managed project (Jira Software)
- Both fields: Paragraph (supports rich text)
- Both fields have identical context configuration: Default Configuration Scheme, Global (all work items)
- Both fields are added to the same screen
What I have already tried:
- Hard refresh (Ctrl+Shift+R)
- Removing the field from the screen and re-adding it
- Waited several days — still no toolbar
- Checked field contexts — identical to the working field
- There is no renderer option available in Jira Cloud to change
Has anyone experienced this? Is there a way to force the rich text editor to appear on a newly created Paragraph field?
Thank you!
