Work Types field issues

Saji Sasi_n90jpt

In project settings, under request types before it was Incident, Service Request, Change, Post-Incident Review, Problem, Task,  Don't know what I did, suddenly it is showing Incidents, service requests, and unassigned.  Inside the Unassigned part, Change, post-incident review, and problems comes under. I need to go back as earlier. I created automation for every request types

Gunjan Kumar_xl3r1p

Hi @Saji Sasi 
This usually happens when a different template is selected while creating the project. If the "IT Service Management" template is used, all request types appear separately. Since the "Development requests" template was selected, some request types are grouped under Unassigned.