Assignee part is automatically selecting users

Question

whenever creating tickets, I used to assign groups to the Assignee group field, it is working, but the main thing is, assignee field also automatically selecting the users which are sometimes not the specified assignee groups.

Gunjan Kumar_xl3r1p · Answer

Hi @Saji Sasi Welcome to the Atlassian Community

Could you please share a screenshot of the issue? It will help me understand how the Assignee Group and Assignee fields are getting populated when the ticket is created.

John Funk · Answer

Hi Saji,

Please post a screenshot of your current rule so we can better assist you in troubleshooting.

Himanshu Tiwary_go407r · Answer

Hi Saji,
 
It sounds like the issue might be caused by an automation rule or a workflow setting that's automatically assigning users to the Assignee field, even when you're specifying a group. Here's a quick solution to help resolve this:
 
Check Automation Rules:
 Go to Project Settings -> Automation.
 Look for any rules that might be automatically assigning users to the Assignee field and adjust or disable them if needed.
 Review Workflow Configuration:
 Go to Project Settings -> Workflows.
 Check if there are any post-functions in your workflow that automatically assign users to the Assignee field, and modify them as necessary.
 Field Configuration Scheme:
 Ensure the Assignee field is not set to default to a specific user by reviewing the Field Configuration.
 Permissions and Roles:
 Double-check if there are any permission schemes or roles that might be automatically assigning users to tickets.
 Once you adjust these settings, the Assignee field should reflect only the specified user or group.

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