nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't create an instance

c_a

Whenever I try to create an instance of Jira or Confluence, I get the following error:
Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: e50166b8075a47bfb2f6fdd43fbc6492)

I have tried on multiple days, with different browsers (firefox, chrome) and from different internet connections.

Since I can't create an instance, I'm not on a paid plan (or any plan) and I can't create a support ticket. The AI support chatbot told me to open a community questions since these are monitored.

I really would like to create a new jira and confluence instance, please help

Accepted answers

All comments

Benjamin_tmh9yg

HI @c_a ,

Sorry to hear that. I've notice another post with some issue spinning up a Jira instance. Do you have screen shots or steps you went through to create the instance. I have create them many times in the past and had no issue.

I'll also request the Atlassian team incase it maybe a wider spread issue. For now, any further context and reproducible steps would help.

-Ben

Arkadiusz Wroblewski

Hello @c_a

based on what you wrote, this does not look like a local browser or network problem.

Since you already tested with different browsers, connections, and on multiple days, but still get the same error with a Trace ID, this looks more like an Atlassian-side provisioning issue.

As you currently cannot open a normal support ticket, I hope maybe a Moderator, Community Leader, or Atlassian team member can help flag this internally to support, because the Trace ID should help with investigating the failed site creation.

I cross my fingers for you 🤞

c_a

Unfortunately the issue is still not resolved and still persists. I can't create a new Jira instance, last tried today, 03/30/2026.
Can someone from Atlassian please report back to me? Otherwise I have to look for other alternatives. Thanks.

Arkadiusz Wroblewski

@Tomislav Tobijas

Maybe you can poke again Support in this case. It looks for me like it taking way too long.

Tomislav Tobijas

@Arkadiusz Wroblewski

You can only 'click it once' - at least it's how it's implemented here in the forums.

@c_a you can use this channel instead to reach out to support (no paid plan is needed): Atlassian Support: Pricing, Billing & Licensing 👈

Arkadiusz Wroblewski

@Tomislav Tobijas

Oh that I haven't know, Merci for clarification.

Anastasiia Dimnych

Hi @c_a,

Apologies for delay on our end! I do hope your issue is no longer actual as I can see some active subscriptions related to your account.

If that is still an issue, as our Champions advised, you can create a ticket event without a paid plan (skip URL, SEN, EN or invoice number filed if you don't have any of this).

Best,

Anastasiia

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