Delete Account

Question

Hello,

I would like to delete my Atlassian account, but I am unable to do so.

When I try to delete the account, the system shows the message:
"You can't delete your account because the user is the last billing admin of a transaction account that has one or more active entitlements."

Because of this, I cannot complete the deletion myself.

Could Atlassian support please help remove the remaining entitlement or billing admin role so I can delete my Atlassian account?

Thank you.

Trudy P Claspill · Answer

Hello @hq

Welcome to the Atlassian community.

When did you cancel your subscriptions?

It can take some time for Atlassian to fully process cancellation requests. After requesting cancellation your subscriptions remain active until the next billing date. Then they are put into an Inactive state. The data is held for a period of time in case you change your mind and want to reactivate it. And then finally it is permanently deleted.

Until it is permanently deleted you may still be considered the billing admin for an account.

If you want to try to expedite the process, you can contact the Atlassian Billing, Licensing, Pricing support team through this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Fazila Ashraf · Answer

As you are in free plan, atlassian support wouldnt involve. :(

If you do not want this free site, i would recommend you to delete the organization before deleting your user account

hq_4osr57 · Answer

Hi,

Thank you for your help.

I have already canceled the subscription and downgraded to the Free plan, but I still cannot delete my Atlassian account because it says I am the last billing admin with active entitlements.

Could you please advise how I can contact Atlassian support to have this entitlement removed, or could someone from Atlassian assist with this?