Jira REST API – "Access Denied" error when calling /rest/api/3/issue from external system

ibtissem cherni

Hi everyone,

I'm currently working on an integration with the Jira REST API and encountered an Access Denied error when trying to create an issue using the following endpoint:

https://jira******.com/rest/api/3/issue

The response returned is:

Access Denied
<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>

You don't have permission to access "https **** rest/api/3/issue" on this server.<P>
Reference&#32;&#35;18&#46;84c31302&#46;1773325456&#46;2320b800
<P>https&#58;&#47;&#47;errors&#46;edgesuite&#46;net&#47;18&#46;84c31302&#46;1773325456&#46;2320b800</P>
</BODY>
</HTML>

From the error page, it appears the request might be blocked by (edgesuite) before reaching Jira.

This call is performed from an external integration system, and I would like to understand what could be causing this issue.

Has anyone experienced a similar issue when calling Jira APIs from external systems?

Any insights or recommendations would be greatly appreciated.

Thanks in advance.

Marc -Devoteam-

Hi @ibtissem cherni 

Based on the http address ending on. com, this already suggest this in not a Cloud instance but a hosted instance on a server within a company.

So this is probably network related ,that you are not allowed to reach this server directly from outside or the IP of the external source needs to be whitelisted.

As it seems the /rest is not accessible.

So best ids to reach out to the company IT department and see how this integration can be setup