Jira Service Space suddenly stopped working

Question

Hello,

From one day to the next, without any modifications to the project, our ticket management service powered by a Service Space in Jira has stopped working.

The space is still accessible, but the portal, customer access options, channels, and self-service features are unavailable, showing various errors.

This issue seems related to Jira Service Management, but I do not see any problems with it, and nothing has been modified on our side.

Arkadiusz Wroblewski · Answer

@Félix BOULE--REIFF

My answer is still stay same, your answer about Standard and usage in free Tier doesn't make much sense. There's two options. You paying and are on standard or use free version.

About screenshot, I don't think so. Even big companies with proper configuration will have problem to hit this limits, so if that will be your case then I will be surprised.

Félix BOULE--REIFF · Answer

Jira Service Management Plan is "Standard" but we've never activated it and our usage still fits in the Free tier.

It might be linked to this update:

Arkadiusz Wroblewski · Answer

Hello @Félix BOULE--REIFF

On the Free plan, I would not start with request types or portal settings. If portal, customer access, channels, and self-service all stopped working together, this sounds like Jira Service Management itself is no longer fully active/available for that project.

My first checks would be:

* whether your site still shows an active Jira Service Management subscription in admin.atlassian.com
* whether you are still within the Free plan limits
* whether affected users still have the expected agent/product access/Permissions

If all of that looks fine, then this starts to look like a configuration mistake or like something Atlassian Support needs to check on the backend.