Unable to Delete or Archive Jira Tasks

Question

Me and my team mate are using the Jira board. I have administrator right and he has Member right on the space. I am able to archive & delete tasks where as he doesn't see this option. I have added him to all permission groups (admin groups) but it still doesn't show up for him.

Is him not being an "Administrator" the reason for this or something else? I am on the free plan so i can have only one Admin. But i also see that Members have right to edit tasks so delete should also be there ideally.

Gunjan Kumar_xl3r1p · Answer

Hi @Anubhav Agrawal

On the Jira Cloud Free plan, permissions can’t be customized. This option is only available on Atlassian’s paid plans.

Because of this limitation, only users who are space administrators can see and manage certain settings. If your colleague needs access to those options, you’ll need to give them administrator access to the space.

On paid plans, permissions can be configured in more detail. It’s also important to note that editing and deleting issues are separate permissions in Jira. This means a user might be able to edit issues but still won’t be able to delete or archive them.

I’d also recommend checking whether your project is team-managed or company-managed, and confirming that the user’s role includes the “Delete Issues” permission.

Marc -Devoteam- · Answer

Hi @Anubhav Agrawal

As you are on a "Free" plan you can't differentiate in permission, as this is only available on a paid plan from Atlassian.

So as this is not configurable on a "Free" plan only a user with the role administrator in a space can see these options. So you will need to grant your colleague this role.

Staffan Redelius · Answer

Hi @Anubhav Agrawal

If you are in a Company managed project you can check permissions via the 'Permission helper'

Click on the three dots to the right of your project name and go go Space settings -> Permissions and click on 'Permission helper' in the upper right corner.

Choose a random ticket and the user you want to evaluate and the permission "Archive issues" or "Delete issues" to see what permissions the user is lacking.

Team managed projects doesn't user permission schemas so if the user is the Administrator of the space he/she should be able to perform the same actions.

Note that you can only have one Jira administrator on the free plan (the user that can configure Jira settings) but you can have multiple Space administrators (managing the setup of a space)

I hope this helps.

Best regards,
/Staffan