Action required: Add Customers to specific organization within a space

Question

One week ago, I was able to add customers and there's a specific field under their email address that let me choose what organization do they belong. Currently, that organization field is no longer visible when adding a customer. Hence, if  just entered the email, the customer was not assigned to an organization.

Arkadiusz Wroblewski · Answer

@Ajay  _view26_

I wonder if this all Questions lately about things which suddenly not working at service management projects are not tied to release Service Collection and some changes.

Ajay _view26_ · Answer

Hi @Jericho Sison

The org picker can disappear depending on customer permissions/setup. You can still add org membership from Project settings → Customers/Organizations (or global customer directory), then link users to orgs there. Also check if “organizations” are enabled for that project and whether the user adding customers has service project admin/agent rights.