Why does Jira show “Something went wrong on our end” when opening tickets or applying filters

Question

Whenever I open any ticket or apply a filter, I encounter the error: Something went wrong on our end. I have tried clearing the cache, quitting the browser, and even restarting my MacBook M3 Pro laptop, but the issue still persists. One thing I noticed is that this issue has been occurring for the last 2 days, usually after 3:00–3:30 PM.

Legacy Link Insurance · Answer

This is happening in our Jira Cloud instance as well, just recently it started happening ALOT,several times a day, this never happened before. You go to the status page and it says its all working fine. Something is wrong as this was never happening before.

Arkadiusz Wroblewski · Answer

@Bhuvanesh Kachave

Btw, please try In Private Window and then check if Problem occur.

Marc -Devoteam- · Answer

Hi @Bhuvanesh Kachave

Don't use a saved or bookmarked URL.

These url story sessions information, and if a session has timed out the url won't work anymore.

Can you browse to the home page of Jira and login and then localise the issue or filter and select it, does it work then?