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Send last comment via automation without attachment

Evert Morren Atlas Admin

I send the last comment via an automation to non jira users, this works fine, but if an attachment is added to the comment, a not useable link to the attachment is added to the email body. Is it possible to send only the comment (text) without the link to the attachment?

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Mohamed Benziane

Hi,

can you try the solution provided in this thread

https://community.atlassian.com/forums/Jira-questions/Exclude-Attachments-When-Getting-Jira-Comments-Automation/qaq-p/2942304

Ajay _view26_

Hi @Evert Morren Atlas Admin ,

Yes, this is possible.

In your email action, use the comment body smart value (for example {{comment.body}}) instead of rendering the full comment object.

If links still appear, strip markdown links before sending:

{{comment.body.replaceAll("\\[[^\\]]+\\]\\([^\\)]+\\)","")}}.

That keeps text while removing attachment link formatting

Evert Morren Atlas Admin

It doesn't work, I don't see the comment at all.

Evert Morren Atlas Admin

I still see the title of the attachment?

Bill Sheboy

Hi @Evert Morren Atlas Admin

For a question like this, context is important for the community to help. Please post the following:

an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Until we see those...

If you use a Log action to write a comment with attachments to the audit log, you can see the format used for the attachment markup / linking. With that information, please use text functions to remove the markup.

Please note well: the attachment could be noted in the middle of a sentence of the comment, and thus removing it may reduce readability of the text. Thus, consider what you want to replace the attachment markup with so the sentences still make sense to the reader.

Kind regards,
Bill

Evert Morren Atlas Admin

Hi Bill, attached the automation rule and the email I receive. I am looking for an option that only the text is send without the name of the attachment. 'Letter of goods - blanco.docx'

In teh audit log I see only 'Successfully sent email for work items (with message ids): xxx-2239 (8177d067-0d20-482a-bd87-4be83820669b)

Bill Sheboy

Thanks for that information, @Evert Morren Atlas Admin -- And FYI, it often helps to seen an entire rule and audit log for context diagnosing symptoms.

Let's assume you just want the text from the comment and are willing to ignore any formatting, links, etc. In that case, please add the text function at the end:

{{triggerIssue.comments.last.body.text}}

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