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TRIAGE BUTTON

Rita Martins Charles

Hi all,
Quick question about the Triage button in the top‑right side of JSM.
We’re seeing some limitations when trying to assign a specific ticket type to a single user: when we use “Update 1 work item”, it shows as successful, but nothing actually changes on the ticket.
Could you confirm whether this feature is still in a testing/beta phase, or if there’s any known limitation we should be aware of? Thank you!

Accepted answers

Haripriya

Hi @Rita Martins Charles

Thank you for reaching out to our amazing community. The Triage usually works, unless another rule or validation blocks the update. I would recommend raising a ticket with us at Contact Support to have this checked for your site.