nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why won't the sidebar content folders open?

Kelly Elizabeth Hutchison

I have my personal sidebar content organised into project folders. But when I try to click on the folder arrow to open it and access pages inside that folder, it doesn't do anything. I have to click sometimes 10 times, to hit the correct spot for the folder to open below, or otherwise I hit the folder name, and it loads an overview page of the folder name and the content files inside, which I don't want.

It seems there is some sort of CSS overlap issue or UI here which is blocking me from opening the folder structure, but it's very frustrating when I can't access the contents inside, especially when I click the folder name by mistake and the page render time is slow to load the folder name page and then I have to start the clicking process all over again in the side bar to try to access the inner folders.

Accepted answers

Tomislav Tobijas

Hi @Kelly Elizabeth Hutchison ,

On top of what Marc said, there are a couple of performance-related issues that might be affecting this too (although the first recommendation would be to try using a different browser + to check if other colleagues are experiencing this too):

The second link also filters features & bugs by sidebar component so you could browse those too.

It could really depend, & performance sometimes isn't that great when you have a lot of nested or bookmarked content.

Cheers,
Tobi

All comments

Marc -Devoteam-

Hi @Kelly Elizabeth Hutchison

Can you try another browser or incognito window, does this improve the handling?

If it does, clear your cache and cookies, also if browser add-ons are used, disable them it might be one on them causing the problem.

Tomislav Tobijas

Hi @Kelly Elizabeth Hutchison ,

The second link also filters features & bugs by sidebar component so you could browse those too.

It could really depend, & performance sometimes isn't that great when you have a lot of nested or bookmarked content.

Cheers,
Tobi

Kelly Elizabeth Hutchison

Hi there,

Thanks for the replies. I have tried in igcognito mode, and it does actually load the UI a little faster and then allow me to open and close the side menu more easily.

I think the issue here is definitely load speed, now that you both mention performance, I see there is still a loading spinner in the browser tab, even though the page appears to be loaded, I can't access folders in my sidebar until the spinner disappears.

The articles you've linked though mention 100s of pages , which I simply don't have. I have 12 free standing pages, not nested inside any folder but listed under my general content. Besides this, I have 9 folders, which may contain a whiteboard, or a page and a whiteboard inside. I hardly see this as overkill content which should delay loading performance by so much.

But if that's what it is, I'll just sit and wait for it to load before i try clicking in frustration.

Thank you for your time and concern

Tomislav Tobijas

Thanks for the additional context @Kelly Elizabeth Hutchison

I agree - based on that setup, it definitelly shouldn't be an overkill which results in slower loading times.

I mean, as you're product admin for a premium plan app, you could check with official support team, for them to potentially check the data transfers and if anything 'seems off' when it comes to your particular instance and/or page. 👀

Kelly Elizabeth Hutchison

This morning, I'm sitting waiting for the loading spinners to stop patiently, and you know what is still loading? And it's this automated box loaded by confluence trying to convert these link URL's into nice looking click on links, instead of long URLS. Can we get rid of this default loading homepage box? This is what's holding up the render. Its nothing to do with my own content.

I've finished writing this post, and the loading spinner is still going.... that's how slow it is!

Marc -Devoteam-

Hi @Kelly Elizabeth Hutchison

This seems to be an issue with the connection or the company network.

What if you try this when when connecting to your mobile phone as hotspot.

Also can you check if any 3rd party apps installed might be causing this. Disable them and see if this helps.

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