Issue with In-App Notifications Language - Remaining in English despite Turkish settings

Question

Herkese merhaba,

Jira'da dil ayarlarıyla ilgili bir sorun yaşıyorum. Genel ve kişisel dil ayarlarını Türkçe olarak ayarlamış olmamıza rağmen , uygulama içi bildirimler hala İngilizce olarak görünüyor .

Aşağıdakileri doğruladık:

* Sistem genelinde varsayılan dil Türkçe olarak ayarlanmıştır.

* Bireysel kullanıcı profili dil ayarları Türkçe olarak ayarlanmıştır.

* Arayüzün büyük bir kısmı çevrilmiş olsa da, bildirim uyarıları (zil simgesi) ve bazı otomatik güncellemeler İngilizce olarak görüntülenmeye devam ediyor.

Daha önce bu senkronizasyon sorunuyla karşılaşan oldu mu? Bildirimlerin seçilen dili yansıtmasını sağlamak için herhangi bir öneriniz var mı?

Lara Demir - Hipporello · Answer

Hi there,
This is a known behavior in Jira Cloud where the UI language and the Notification engine don't always sync perfectly, even if both system and profile settings are set to Turkish.
Here are a few specific areas to check that might be causing the English notifications:

Look and Feel Settings: Go to Administration > System > Look and feel. Ensure the "Default language" is explicitly set to Turkish here as well, as this often dictates the template language for notifications.
Notification Templates: If these are custom notifications (e.g., from an Automation rule), the text is often manually entered. Check Project Settings > Automation. If the rule sends an email or notification, the message body might be written in English within the rule itself.
App-Generated Notifications: If the notifications are coming from third-party apps (like ScriptRunner or Slack integration), these apps often have their own language settings and might not support Turkish yet.
Atlassian Account Level: Sometimes there is a delay in syncing. Try toggling the language back to English, saving, and then switching back to Turkish at id.atlassian.com/manage-profile/languages. This can "force" a refresh of the notification preference.
Technical Note: Atlassian is constantly updating its translation strings. Some "In-app" (bell icon) notifications use newer components that might not have full Turkish localization coverage yet compared to the older parts of the UI.

Marc -Devoteam- · Answer

Hi @Halil İbrahim AKCA

Currently there is no work around for this issue.

You could raise this to Atlassian via https://jira.atlassian.com/secure/Dashboard.jspa?