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How to recover deactivated account

otakuinside

Hi, I missed out the deactivation email and now my account is deactivated because of my mistake. I want to ask if is there any chance to get back my account AND DATA INSIDE!, I am concerned about my private stuff and documentation, and I kindly ask for support and any chance I get back my site and content.
I understand the policy, I didn't really knew about it, which is my fault, but if is there any possibility to recover it, I would be grateful and take this policy in account for the future.

Please if any administrator could contact me back and recover https://deivinside.atlassian.net/.

If not, kindly let me know at least, so I could cry in a corner for a while but be aware that this is a dead end sadly.

Thanks.

Accepted answers

Trudy P Claspill

Hello @otakuinside

Welcome to the Atlassian community.

The answer is that it depends on when the subscription was deactivated. Atlassian holds the data for a limited amount of time after deactivation so the subscription can be reactivated. Eventually though they permanently deleted it.

To find out if your data can be recovered contact Atlassian directly through their Billing, Licensing support page.

https://www.atlassian.com/company/contact/purchasing-licensing

All comments

Trudy P Claspill

Hello @otakuinside

Welcome to the Atlassian community.

To find out if your data can be recovered contact Atlassian directly through their Billing, Licensing support page.

https://www.atlassian.com/company/contact/purchasing-licensing

otakuinside

I have opened a ticket, I hope I can get it back.

Thanks for the quick and useful reply @Trudy P Claspill .

Trudy P Claspill

Hello @otakuinside

I'm glad you found my advice helpful.

Please consider clicking the Accept Answer button above my first response to mark your Question as Solved. That helps others searching the community find the posts with validated answers.

otakuinside

For anyone in the future who might be useful:

- After the account is suspended, it becomes deactivate and there is a 14-days period where the account is still alive somehow

- After the 14-days period, the account and data is permanenly deleted

Sad news.

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