PLEASE HELP: Can't access my Confluence pages

Question

I can't access my Confluence page now because I lost access to the email I registered with Atlassian as the Confluence administrator. Unfortunately I didn't designate another admin for this account. I have been able to log in without an issue before. After clearing the browser cache, the system prompted me to check my email for the verification code. However, I no longer have access to the email.Here is the confluence site:https://oasistech.atlassian.net/Here is the email that I used to access the account:dzhang8@gmu.eduI have been an adjunct professor teaching at George Mason University. Since I'm not teaching any more, the University deactivate my email account. It's a strange feeling that I have to ask help here instead of getting help from Atlassian Support directly. Hopefully some kind Atlassian employees can help me resolve a simple issue like this.Thank you in advance.

Dan Zhang_vay8q6 · Answer

Thank you Trudy! Your advice is very helpful. I've used the link to submit a request. Hopefully I can hear back from them shortly.

On a separate note, It's a shame that I can't talk to the support or open a ticket directly for an issue like this. With everything moving to the AI direction, a counter-move to more human interaction might help the company survive. Just a thought.

Kris Klima _K15t_ · Answer

@Trudy P Claspill

Hm... that may be the case. But the author also wrote "I can't access my Confluence page now because I lost access to the email I registered with Atlassian as the Confluence administrator. Unfortunately I didn't designate another admin for this account."

It's possible that there are several related issues.

Trudy P Claspill · Answer

@Kris Klima _K15t_

The way I read it the author used his university supplied email when setting up his own personal Atlassian subscriptions. And the issue is he can't access he's personal subscription since their university email was deactivated.