Need help in fetching users using API

Question

I’m trying to fetch all active and inactive user details from Jira Cloud using the /rest/api/3/users endpoint. Initially, I used a Personal Access Token (PAT) from my admin account with Bearer authentication, but the request failed with a 403 Forbidden error. When I switched to Basic Auth with an API token, the request still failed, returning:

{    "errorMessages": [        "error.no-permission"    ],    "errors": {}}

error message when PAT is used:
{    "error": "Failed to parse Connect Session Auth Token"}

Marc -Devoteam- · Answer

Hi @Meghana

Are you or in a group granted the global Jira permission "Browse users and groups"?

As a 403 means no permission, asre you a Jira Admin?

Enric Font_9rmi2h · Answer

Dear @Meghana

Do you get the token from https://id.atlassian.com/manage-profile/security/api-tokens

?

Tansu Akdeniz · Answer

Hi @Meghana

It appears that the URL is for Cloud.

Personal Access Token (PAT) is available for the DC version.

For Cloud, please check out API token page: Manage API tokens for your Atlassian account