Hello dear community, I am currently trying to create an approver workflow for our Help Center.
To explain:
A customer creates a ticket, then it turns out that they need approval from their supervisor. Now we need a field in the Help Center called “Approver,” which the customer can then fill out afterwards. So far, I've only managed to create a field when the ticket is created. But afterwards, there is no longer a field for this, only in the mask for creating the ticket. And the customer and the agent should be able to fill in the field. As an agent, I have access to the backend and there it's no problem.
