Urgent Access Issue – Unknown Dish Okta Domain Owner

Question

We are experiencing an access issue related to the Okta domain configuration.

Our current access is associated with the Echostar domain. However, the Jira ticket is linked to a Dish domain (dish.okta.com), to which the Hughes infrastructure team does not have access.

We have already confirmed internally that this Dish domain does not belong to Hughes, and we are unable to identify which organization it is associated with.

Therefore, we would like clarification on the following:

* Who owns this Dish domain?

* How can we contact the responsible team?

* What is the correct process to request access?

Since this product is provided by you, we kindly request your assistance in identifying the domain owner and guiding us on how to proceed with the access request.

Trudy P Claspill · Answer

Hello @Gabriel Mota

Welcome to the Atlassian community.

Be advised that this is a user community, where users of the Atlassian products help other users. We are not the owners of the products and can't tell you anything about the owners of the products.

If you want to work directly with Atlassian you will need to open a support case through their portal at

https://support.atlassian.com/contact/#/

Can you clarify how this relates to the Atlassian products? The screen images you have provided are for Okta, which is not owned by Atlassian.

Mikael Sandberg · Answer

Hi @Gabriel Mota

Welcome to Atlassian Community!

This is a question for Atlassian Support and you should contact them via their contact form. This community is mainly made up of Atlassian Customers and as such we do not have access to other customers instances.

Gabriel Mota · Answer