Create rule based on type of ticket request

Question

We have this scenario:

There are some portal group and request forms. I´d like to know If there is a way to create form with some fields. After create a ticket based on this form it will be created, create Jira automation send post Request to differents endpoint based on what info it will choosed on a specific field (using drop List).

I will have field called for example: Envoirnment with three options: "PROD","GA","DEV", If user choose PROD after create ticket should send to endpoint1 else, send to endpoint2.

These endpoints are Job Templates on AWX. Each envoirnment choosed it will use an different ID to call Post Request.

Best regards

John Funk · Answer

Hi Jose - Welcome to the Atlassian Community!

Yest, that should work. Give it a try and if it doesn't work for you, post back here with screenshots of the entire rule, details of the webhooks/send web request trigger, and results of the audit log. Best of luck!

Bill Sheboy · Answer

Hi @Jose Henrique Polidori -- Welcome to the Atlassian Community!

Without seeing the specifics of your automation rule, I expect what you describe is possible.  The rule could use a Work Item Created trigger, and then select the correct endpoint in several ways: conditions, a lookup table, or an inline conditional expression.

If you have tried this and it does not work, please provide the following for context so the community can help:

* an image of your complete rule in a single image for continuity
* images of the trigger, conditions, actions, and branches...obscuring any private information
* an image of the audit log details showing the rule execution
* explain what is not working as expected, and why you believe that to be the case

Kind regards,
Bill