does the allow all logged in users permission on a Jira space allow JSM customers access ?

kevin.coleman

I have a Jira space that has a entry form accepting user info for creating a task.  A small dialog is displayed that  the space is not setup to enable " any logged in user" , which may prevent other users from submitting the form.

we have JIRA and JSM app installed.

I have seen conflicting information that says if I enable this option in the permission set of the one jira space it would lend the permissions to JSM customers being allowed to  browse and submit tasks, dependent on where i assign the permission.   Is there a definitive  answer to this anywhere I can use as reference ?

Arkadiusz Wroblewski

Hello and welcome @kevin_coleman 

https://confluence.atlassian.com/jirasoftwarecloud/how-can-i-restrict-users-access-to-a-specific-project-on-my-jira-site-1384126342.html  

No, “Any logged in user” in a Jira permission scheme does not automatically give access to JSM customers.

That permission applies to users who can log in to Jira (licensed Jira users / people with Jira product access). JSM customers are usually portal-only, and their access is controlled separately via JSM customer permissions / portal access.

So:

If you enable Any logged in user, you may open the project to all Jira-licensed users on the site.

It still won’t be the right switch to allow JSM customers to browse/create via the portal/form.

For customers submitting requests/tasks, check the Service project customer permissions (who can raise requests, whether customers can create accounts, whether they must be added, etc.).