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[BUG] "We couldn't save your comment" message doesn't allow to save the comment

Viktoriya Kurbeko

Hi guys!

My team and I are getting pretty annoying messages saying "We couldn't save your comment" since last week.

We create a comment, attach files, and after saving, see this. (But not every time)

There is nothing EXTRA in formatting, just Jira bulleted lists, some text formatting, and standard attachments. Nothing like this happened 2 weeks ago yet.

It's especially annoying when my comment contains many attachments and I have to spend much time to reattach each of them again. It's a waste of time.

We discussed it with the team and noticed that it usually happens when we create our comment longer than 10 mins without saving. (But if you save after each word, there is no such issue.)

we couldnt save your comment.gif

Hopefully, the issue will be resolved soon!

Thanks.

Accepted answers

All comments

Arkadiusz Wroblewski

Hello @Viktoriya Kurbeko

Please look into this Topic:

Solved: How to get rig of the error "We couldn't save your...

Marc -Devoteam-

Hi @Viktoriya Kurbeko

this message is usually not lying.

In Jira Cloud the comment field has a hard size limit (arround characters) anythin is counted, including hidden formatting / editor markup, pasted tables, inline images/GIF embeds, etc.

https://jira.atlassian.com/browse/JRACLOUD-64351

Sometimes an error might show a generic / misleading “couldn’t save your comment” error around attachments/editor state.

https://jira.atlassian.com/browse/JRACLOUD-70142

Steps you can take:

Strip hidden formatting
Copy your comment text
Paste to a plain text editor -> Copy/paste back into Jira
Don’t embed media inline -> Remove any image -> Add comment -> Add image as attachment

Viktoriya Kurbeko

Hi @Arkadiusz Wroblewski

Thanks for the answer. But it feels that the problem is not with formatting, but with the attachments.

I attach files while creating my comment. Then I try to save the comment and I see the error. I have to remove all attachments and save again without them. After that I reattach my screenshots and save. And it doesn't even mean that this time saving will be successful!

Yesterday I had to reattach 10+ screenshots 4 times before the comment was finally saved.

And as I said before, the team faces this issue since last week a few times a day. We didn't have it so often 2 weeks ago. So we believe that new Jira updates brought some bug.

Arkadiusz Wroblewski

@Viktoriya Kurbeko

I understand but anyway that would fit, because your Comment look Horrendous Big, or Atlassian made recently some Changes.

Viktoriya Kurbeko

The error message doesn't say that the comment is too long. That message was reported in https://community.atlassian.com/forums/Jira-questions/How-to-get-rig-of-the-error-quot-We-couldn-t-save-your-comment/qaq-p/3201056#M1171022.

Anyway, thanks for help!

We will continue to suffer...:)

Viktoriya Kurbeko

Thanks @Marc -Devoteam-

We do so (and waste much time). Hopefully new updates will bring some relief.

Denise Spangler

I seemed to happen more when adding an attachment to a reply. After getting annoyed, I tried adding the same comment in a new comment and then it worked.

Aizhan_5tsnm1

Unfortunately, I experience this issue on a daily basis. It significantly impacts productivity and takes time away from actual work. The message appears even when no large attachments are added and comments are not lengthy.

Zeth Carmer

We have also experienced this on my team in the last few weeks. The only solutions seems to be refreshing the page and trying again. It wastes a lot of time. We've done a lot of testing, and it appears random as to whether or not we can attach images in comments or sub comments. Same operating system, same ticket, same browser, same user, same comment. One minute it works, five minutes later, it doesn't.

Clint Lathinghouse

Having the exact same issue. The error is thrown when images are pasted into the comment. Without images in the comment and it's just text/code examples, the comment saves fine. As soon as I add images, I get the error. The images are absolutely not too large in size, as they are 21 kb and 90 kb in my latest example.

Yuliya Yermalayeva_jrmvwn

Hey, I have a similar issue. It’s really annoying. I would really appreciate it if the issue could be addressed.

arihants

Having the same exact issue on May 5th 2026:/

The suggestion "Don't embed media inline" was really eye opening! Now I cannot paste my image inline in the comment but at least I can attach images the long and hard way by clicking a bunch of extra buttons!!

Does Atlassian expect users to never embed media inline in comments? Are we just never supposed to use ctrl c ctrl v? JIRA is used by so many companies lol how is this still an issue over 4 weeks later?

Campbell Brown

I am getting this over and over again. It's a huge waste of time, and I lose lots of content because of it.

Alex C Alaniz

Hey Atlassian,

Adding a comment to boost this bug! My team has also had trouble uploading images and attachments to a comment, and they receive the same error:

image (66).png

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