Form field injection via query params stopped working

Question

We are hosting a form to create issues for our project, and we use query parameters to prefill a multi-select field. Previously, our solution worked using the encoded key-value pair for the custom field value. However, without any changes on our end, it suddenly stopped working. As a result, the form field remains empty despite the query parameters being set.

Charlotte Reynolds · Answer

I had the same issue. There's an open bug for it now: https://jira.atlassian.com/browse/JSDCLOUD-18571

Bramley Turner-Jones · Answer

I have the same issue. Just stopped working in the last couple of days, with nothing changed on our end. Our form is no longer populating fields from values we pass as url query params.

We are using this method: https://community.atlassian.com/forums/Jira-Service-Management-articles/Pre-populate-Fields-from-URL/ba-p/1997476

Marc -Devoteam- · Answer

Hi @Lennart Bart

Welcome to the community.

Is this in using a native request form or in an advanced form (forms option in JSM).

It will only works in native request forms.

You also can't combine native form fields and an advanced forms on a single request.

I have not seen an mentions on changes on this.

Otherwise it might be an issue related to your instance, then raise an issue with Atlassian Support