Billing Issues

Question

I opened a Jira account with two spaces. The total users on these spaces are 9. I understand Jira has a free tier account for 1-10 users but I received a mail saying my subscripiton has been deactivated and I haven't been able to use the Jira board since then.

I'm only interested in the free tier for now and I wouldn't know if I am doing something wrong.

Prachi Bolar · Answer

Hello @Ismail Tajudeen ,

Welcome to community :)

A ticket has been raised with the billing team on your behalf.

Thank You,

Prachi

Ismail Tajudeen · Answer

Hi @Trudy P Claspill

Thank you for your kind response.

1. This is what I got from the mail (We’ve canceled the following subscription. This is because we’re missing the right payment details, so we weren’t able to process your payment.)

2. The sub is for Jira.

Trudy P Claspill · Answer

Was the subscription for Jira or Jira Service Management? JSM has a limit of 3 Agents versus Jira having a limit of 10 users for a Free subscription.