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Action required email : Jump back in to Jira to keep your subscription

yves_hnkn60

I keep receiving this email although I use my JIRA app.

We've missed having you around

Hi Yves,

We haven't seen you use your Jira app, on passages.atlassian.net, for a while so we wanted to check in. If you do not start using your app, it will be deactivated on 2026-03-17. This will not affect other apps that you are actively using.

As you can see, it says my account will be deleted on March 17th.

When I click the above link or the "Jump back to JIRA" button, I get right where I do my work.

How can I convince JIRA I am using it ?

Thanks !

Accepted answers

Prachi Bolar

Hello,

Welcome to Atlassian Community

We have created ticket with the required team. They will further check and let you know why you receive such emails

Thank you,

prachi

All comments

Marc -Devoteam-

Hi @yves

Welcome to the community.

If have asked for assistance from Atlassian, an engineer will reach out to you on this post.
This can take up to two business days.

yves_hnkn60

I dug a little deeper.

I found this page : https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ but this only seems to work once the account has been deactivated.

I also found out that I have 2 JIRA apps :

JIRA-administration, with no plan and no users.
JIRA with a free plan and 2 users.

So maybe one of them is not "used" but they both seem to be the same and lead to the same page with the same contents.

Marc -Devoteam-

Hi @yves

This is one and the same instance.

On having a Cloud SaaS Jira these are standard apps.

Jira itself and the JIra administraton

yves_hnkn60

I pretty much thought so, but now I know for sure that's not where my problem lies.

Thanks !

Prachi Bolar

Hello,

Welcome to Atlassian Community

We have created ticket with the required team. They will further check and let you know why you receive such emails

Thank you,

prachi

yves_hnkn60

Thanks for the quick response !

Welcome!

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