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Will you send me an invoice Atlassian?

Jacqueline Buhrdorf

We have placed orders with Atlassian for several years. I send the purchase order, you give me the invoice, I submit that for processing. I asked you in Jan so that I could get it turned around for you in a timely manner. I still do not have the invoice and today is March 2. Will you be sending me the invoice? Purchase Order P4714418 confirmed as rec'd-Quote# QT-446-W5W-EM5-89N. I tried to talk with the AI robot and they could not help either so they suggested that I try this. This was a contact# that I had but they closed it out: : CA-3847227 FW: P4714418. I am very frustrated and this expires on March 7.

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Varsha Joshi

Hi @Jacqueline Buhrdorf

Welcome to the community! I have requested assistance from Atlassian team. Hopefully someone would be contacting you soon.

Thanks

Jacqueline Buhrdorf

Thanks I hope they do reach out.

Benjamin_tmh9yg

Hi @Jacqueline Buhrdorf ,

Since you are on a paid plan, should be able to raised a support ticket for this regard.

https://www.atlassian.com/company/contact

Usually, the turn around time is pretty good in my experience.