Restore backedup CSV zip

Question

Hi Community Member,

I had personal confluence  site in confluence cloud, which i did backup 8 months back and stored generated backup.zip (csv format selected) in my personal drive. However as we moved to complete new organization with new subscription confluence site, lost track of my personal confluence site and it seems now been deleted due to inactivity from my side.

I tried importing site backup.zip from my re-activated personal site but is no luck.

Is there way to retrieve the data manually or using any tool free or paid version?.

Currently i hold backup.zip file and attached zip file content has.

Help here really appreciated.

regards,

rajesh

Trudy P Claspill · Answer

Thank you for that additional information @sumana_etecheng

What are you doing to check for the restored data?

Note that restoration does not create a site with the same name as the original. The data is restored into the site where you are executing the Import process.

User accounts are not part of the restore process. If you are now using a different user account with this site than you used with the previous site, you may not see the data through the normal View All Spaces options. You may need to go to Administration > Security > Space Permissions and grant yourself access to the restored spaces.

sumana_etecheng · Answer

@Trudy P Claspill

Did you create a site backup or a space backup?

It Was Site Backup

What steps did you execute to try to restore from the zip?

Attached images of Steps

Step#1

Step#2

What information did you get from the restore process when it failed?

No Error seen, but i do not see Site getting with my restore data.

Arkadiusz Wroblewski · Answer

Hello @sumana_etecheng

That ZIP you have (with folders like attachments / whiteboards / data / metadata) looks like the newer Confluence Cloud site backup export format. In general, Atlassian does support importing a Cloud site backup into another Confluence Cloud instance so the idea isn’t crazy.

The catch is: it only works if you’re doing the import through the proper site import flow, and there are still real limits/known failure cases (big backups, imports that fail late, etc.). You can’t really “manually” restore a Cloud site by unpacking that ZIP and stitching things together.

So the practical path is:

Try the official site import in the target Confluence Cloud site.

If it fails (common when the backup is large or hits an importer edge case), then it becomes Atlassian Support territory.

They’re the only ones who can confirm what’s wrong with the import and whether anything can be recovered from the original tenant/retention side.

If you share the exact error message (or where it fails, like “fails at 99%”), I can tell you whether it smells like a size limit issue or one of the known bugs.

Have a great Day 🤠 ☀️