I get popup request thats not visible unde Pending requests

Question

I get a popup for a request to activate an application för a user, but when I go to the Admin page under Pending Requests, there is nothing there. So I can't deny the request with a message even though I still see the popup. It doesn't seem correct...

Tomislav Tobijas · Accepted Answer

Hi @Steve Berkhuizen ,

If you could replicate this, the best approach might be to reach out to Atlassian Support in this case. As you've noticed, there should be a list of user requests when you navigate to admin.atlassian.com > Apps > User requests but if it's not there it might be an issue.

One thing you could check (if you have access to it) is admin.atlassian.com > Insights > Audit log. Potentially, someone else has already denied the request in the meantime 🤔, and you could check the logs there. I'm not 100% sure if these entries are written there, but it might be worth a shot.

There's also this feature request when it comes to disabling app requests: JRACLOUD-74471: Ability to disable app requests for site-admins

Hope this helps.

Cheers,
Tobi