Request to Restore JIRA / Confluence Access

Question

Hello,

My access to JIRA and Confluence has been suspended due to inactivity since January.

I am currently unable to contact support, and the data associated with my account is important.

Could you please advise me on the procedure to recover my access, or put me in contact with the appropriate support team to restore it?

Thank you in advance for your assistance.

Kind regards,
Romain

Shalini Pradhan · Answer

Hello @Romain FOUQUE ,

Good day! Welcome to Atlassian Community :)

Please note that upon further investigation, the cloud site was destroyed and cannot be recovered, the licenses were deleted because they were not used. The licenses were cancelled and deactivated on the 20th of January, 2026 .

Romain FOUQUE · Answer

I will discuss with my manager the possibility of purchasing a license once the data has been recovered.

Thank you

Marc -Devoteam- · Answer

Hi @Romain FOUQUE

So Atlassian will reach out via this post, and if its indeed less than 60 days, it should be recoverable.

But as you state its important professional information, I would suggest to you to either pay for a subscription if the information is so relevant.

When a product is stated "Free", there are always rules and guidelines related.

Free is never really free on products!