Clipboard image upload shows preview but fails on final save in new Jira issue view

Question

When pasting an image from the Windows clipboard into a Jira issue (new issue view), the image is accepted and a preview is displayed. However, when saving the issue, Jira shows the following error:

Since editing the new issue takes time and involves several images (some from clipbord, some from filesystem) I would appreciate the error immediately when pasting the image instead of showing a seemingly correct preview  and cancelling all of your work in the end when pressing the save-issue-button.

Therefore: Expected Behavior:

Jira should validate the image format immediately upon paste and either reject the upload with a clear error message or display a warning that the image cannot be saved later.

ad-thanks-vance,

Achim

Annu Satpute · Answer

Does anyone know an update on this?

Nikolay Salov · Answer

This problem still persists. Images from the clipboard cannot always be inserted, and the user only finds out about it when trying to save changes to the ticket. As a result, if the image was not saved anywhere else and was inserted from the clipboard, the image is lost permanently.

Annu Satpute · Answer

I have been facing the same issue for a very long time. Nothing works. I tried copy and paste, drag n drop, upload using image icon, and insert elements too.