Issue to connect microsoft Copilot

Question

Hello

We are experiencing an issue when trying to connect Microsoft Copilot to our Jira instance. During the authorization process, we see the following error message:

"Hmm... We're having trouble logging you in. ID: 6845d9bc-2f72-46ef-8a35-4425a2e8a870"

Denys Dudnyk · Answer

Yes, I followed the tutorial. 
What is Entra Id and where should this be enabled?

Reuven Tomashpolsky · Answer

Hello
What does it mean Enable in Entra ID , the user that try to set the connection is Global Admin

The Error comes from the Atlassian side

Can you elaborate

Matteo Vecchiato · Answer

Hi @Denys Dudnyk ,

Thank you for your post. Have you followed this tutorial https://learn.microsoft.com/en-us/microsoftsearch/jira-cloud-deployment ?

It seems that you are using a not enabled user in Entra Id.

Hope it helps