Jira Updates - Randomly or All at Once ?

Question

We are relatively new to Jira Cloud, and so I'm still trying to figure out many parts of the Admin role.

We are on the Bundled Release track, but have noticed a few instances where some users have an issue or update that we can't duplicate on our own systems.

Has anyone experienced the updates to be applied to some users in your organization, but not all?

Does anyone know if we can prevent this?

Brant Schroeder · Answer

@Kara Craig I would suggest submitting a support ticket.  I would not expect it to work that way even if you have different data residency areas.  It would be interesting to know if it is more widespread.

Kara Craig · Answer

@Brant Schroeder   Agreed that it feels odd, hence my question.

We are all using the same Jira instance, and a refresh doesn't align the difference(s). I have checked a few times in my troubleshooting/investigating.

At this time it's not causing any pains or blocks, just a strange situation as we're learning what working in Jira Cloud is like.

Thanks for your guidance, I'll keep watching it for now.

Brant Schroeder · Answer

@Kara Craig are they both using the same Jira instance?  Does simply refreshing the browser solve the issue?  Seems very odd that this is occurring in cloud.