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Need to create a report from a custom field

Scott, John

I need to be able to track which of our customers are impacted by a particular incident, then create a report with that information.

Example - Customer ABC has submitted 5 tickets in Feb 2026

I was thinking of using a test field to report on this. Dropdown may be difficult to maintain as new customers are onboarded.

Accepted answers

Marc -Devoteam-

Hi @Scott, John

Welcome to the community.

Best solution that I can provide you is to start using Assets, as you seem to be on a premium subscription.

Add your customers as objects in Assets, then create a custom field of type assets, where you could a multiple customers as options.

Of course you could do this with a multi-select field as well, but if Assets are used on a work item, the work item is auto related to the asset.

So from the custom asset, you could also see which issues would have had an impact on this customer.

All comments

Marc -Devoteam-

Hi @Scott, John

Welcome to the community.

Best solution that I can provide you is to start using Assets, as you seem to be on a premium subscription.

Add your customers as objects in Assets, then create a custom field of type assets, where you could a multiple customers as options.

Of course you could do this with a multi-select field as well, but if Assets are used on a work item, the work item is auto related to the asset.

So from the custom asset, you could also see which issues would have had an impact on this customer.

Scott, John

thank you for your input. My only concern is that we have hundreds of customers, it may be difficult to maintain that list in Assets.

This other question I have is this resolution seems to imply I am looking for how many times a specific customer was impacted. I am looking for a way to get total number of customers impacted and then report out on that:

Customer A reported 6 issues

Customer B reported 10 issues

etc....

Marc -Devoteam-

Hi @Scott, John

Do you want this per customer or per customer company?

Per customer, create a dashboard and use a 2 dimensional gadget and get all issues in your project and user the fields reporter and issue as fields.

Btw, on you space on selecting the customers option you can see how many issues a customer has open or have been closed

Screenshot 2026-02-24 at 16.26.29.png

You can do this if per company:

You use organizations on your JSM project and customers raising issues are linked to an organization
Use Assets
Use a custom field with customers as options of the field.

Scott, John

@Marc -Devoteam- This is great thank you!

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